- AnB Smart Tech Co., guarantees that every YubiKey is 100% authentic from Yubico, the manufacturer of YubiKey. Every YubiKey is a new product that has never been activated or unpacked thus no tearing of products in all orders.
- The buyer has read and accepted the full terms and conditions of the YubiKey warranty before unpacking the YubiKey Every YubiKey model, as of now, doesn’t have fingerprint reader capability, thus buyer shall not return YubiKey due to the reason that he/she neither misunderstood that YubiKey has fingerprint reader capabilities nor misunderstood that it could be used on certain accounts or platform.
- The Company adhere to the principles of honesty, transparency, reliability, thus we have recorded video packing of YubiKey before shipping for after-sales inspection purposes, the quality of the YubiKey has been inspected. YubiKey devices that are covered by the condition of a 6-month warranty must not be physically damaged by any means due to misuse of the products.
- There is no such YubiKey model that has fingerprint reader capability, especially the 5 NFC, 5C NFC. All YubiKey use touch and/or pin in to secure account. The buyer understands and accepts the characteristics of YubiKey before unpacked and use it.
- If the buyer suspects that the YubiKey is defective, the company reserves the right to preliminary check the YubiKey via chat, remote software or video call before accept returning to final check the claim YubiKey. For customers who refuse to cooperate in investigating the problem online or video call support and issues return directly in the system will result in the company to open a dispute even though we want to avoid this.
- If YubiKey is unusable due to defective products in the production process, the company will replace the YubiKey with a new one, however refund is not accepted. The claim process may take sometime depending on YubiKey inventory.
- If the product is unpacked and used, and the company reserves the right to not accept return or refund it in any cases. Inspection of YubiKey is required before customer can claim the defective products.
- Before purchasing YubiKey, please check YubiKey use case and information to ensure the YubiKey meets all requirements, devices, OS and platform. If buyer are unsure, please check with us via chat first. The company will be more than happy to provide information via chat for pre-sale, the company, however is not obliged to provide tutorial or online training of YubiKey although we we will always support via chat as a complimentary.
- Under no circumstances shall buyer ask for return and/or refund due to the wrong model purchased and/or unpacked YubiKey.
- The company will answer customer questions by chat or email mainly due to support limitation but we will do our best to provide support to all users as much as possible, to the best of our knowledge.